Community Guidelines
These rules apply everywhere on Walo Live — live rooms, video streams, messages, moments, profiles and usernames.
Last updated 14 August 2026
Walo Live is for adults only. You must be 18 or older to use it. Sexual content and content involving minors are never permitted, anywhere on the app.
Age
- You must be 18 or older to hold an account.
- Accounts we believe belong to a minor are suspended, and we may require identity verification to restore access.
- Do not allow anyone under 18 to appear on your stream or in your content.
Not allowed
Sexual content
- Nudity, partial nudity, and sexually explicit or suggestive behaviour.
- Pornography, or linking to pornographic material.
- Offering or soliciting sexual services, in a room or in messages.
Content involving minors
- Any sexualised content involving a minor. This results in immediate permanent suspension and is reported to the relevant authorities.
- Sharing a minor's personal information or soliciting contact with a minor.
Violence and harm
- Threats of violence, or content that glorifies or incites violence.
- Graphic violence, self-harm, or content that encourages self-harm, suicide or eating disorders.
- Animal cruelty.
Harassment and hate
- Bullying, targeted abuse, stalking, or coordinated pile-ons.
- Hate speech or slurs directed at race, ethnicity, nationality, religion, caste, sex, gender identity, sexual orientation, disability or serious disease.
- Sharing someone's private information — address, phone number, ID documents — without consent.
- Recording or re-sharing another user's stream or calls without consent.
Deception and fraud
- Impersonating another person, a host, a staff member or a brand.
- Scams, phishing, fake giveaways, or requests for money under false pretences.
- Selling or trading accounts, coins or diamonds outside the app.
- Manipulating gifts, targets or rankings — including self-gifting and coordinated gift recycling.
- Bots, emulators or automation used to inflate hours, viewers or gifts.
Illegal and regulated goods
- Drugs, weapons, counterfeit goods, stolen data or other illegal trade.
- Gambling operated outside the app's own official games.
Spam and disruption
- Repetitive messages, mass friend requests, or unsolicited advertising.
- Promoting competing platforms or moving users off Walo Live to transact.
- Deliberately disrupting rooms, or evading a block, mute or ban.
Reporting
Every profile, room, message and post can be reported from inside the app. Reports go to a moderation team for review. You can also block any account immediately, which stops all contact from them.
For urgent safety concerns, contact safety@walolive.com. If someone is in immediate danger, contact your local emergency services first.
Enforcement
Depending on what happened and whether it has happened before, we may:
- Remove the content and issue a warning;
- Restrict features such as going live, messaging or gifting;
- Void earnings connected to the breach;
- Suspend the account temporarily or permanently.
Content involving minors, credible threats of violence, and fraud result in immediate permanent suspension without a warning.
Appeals
If you think a decision was wrong, email support@walolive.com from the address on your account within 30 days, including your user ID and what you are appealing.