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support@walolive.comSupport
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Send us your user ID and a short description of the problem — it gets you a faster answer.
Safety & reports
Urgent safety concerns, harassment, or reporting content that breaks the guidelines.
safety@walolive.comPrivacy & data
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privacy@walolive.comPayments & refunds
Coin purchases, failed top-ups, withdrawals and refund requests.
billing@walolive.comAgency enquiries
Applying to run an agency, or questions about team targets and commission.
agency@walolive.comBefore you write in
- Include your user ID — you can find it on your profile in the app.
- For payment issues, include the transaction or order ID and the date.
- For reports, include the other account's user ID and roughly when it happened.